Process mapping for car dealerships

On the road to the digital dealership

How does an order really move through a dealership, from the first phone call to the final invoice? Everyone knows their own part, hardly anyone sees the whole. So we capture every process exactly as it is lived today, with all the paper slips, phone calls and detours. Where is a customer kept waiting because information is missing? What gets entered twice? Which decision has long followed a fixed rule? The answers add up to a map of every process, and with it the blueprint for a dealership that works fully digitally.

• Sales
• Service
• Workshop
• Parts
• Dispatch
• Administration